Refund Policy

1. Scope

This policy explains when a purchase from Digital Genius 360 can be refunded. It applies to Kaspersky software subscriptions bought on this website and paid for by Cash on Delivery.

Digital Genius 360 is an independent authorized reseller of Kaspersky consumer products. Digital Genius 360 is not Kaspersky, is not owned, operated or controlled by Kaspersky, and this website is not Kaspersky's official corporate website or official store. Nothing on this site creates a partnership, joint venture, agency or employment relationship between Digital Genius 360 and Kaspersky. Kaspersky, Norton and McAfee are trademarks of their respective owners.

2. The key point about digital licences

We sell digital subscription licences. Once an activation code has been issued to you, it is a used item from the point of view of the authorized supply chain and generally cannot be returned to stock.

Because of this:

(a) before your activation code has been issued, a refund or cancellation is normally straightforward; (b) after your activation code has been issued but before it has been activated or redeemed, a refund is possible only if the authorized distributor or Kaspersky confirms the code can be cancelled; (c) after the code has been activated or redeemed, a refund is normally not available, except where a statutory right applies to you or where the product is faulty as described in clause 5.

Indian law does not provide a general cooling-off period for digital content, so there is no automatic right to change your mind once an activation code has been issued to you. Your rights under the Consumer Protection Act, 2019 are unaffected: if the product is defective, not as described, or not delivered, you are entitled to a remedy as set out in clause 5, and nothing in this policy limits those rights.

3. We only refund what the supply chain confirms

We are a reseller. We cannot cancel or credit a licence unilaterally. Any refund we make depends on confirmation from the authorized distributor or Kaspersky under the terms that apply to us as a reseller. We will not represent a refund as complete in your account until that confirmation is received and the money has actually been returned to you.

We will not invent, promise or imply any Kaspersky or distributor term. If we cannot obtain a cancellation, we will tell you plainly and explain the reason.

4. How to request a refund

Raise a ticket on our Support page, choosing the Refund category, and include:

(a) your order number; (b) the email address used on the order; (c) which product and SKU the request relates to; and (d) the reason for the request, plus any error message or screenshot.

Please request within 14 days of your order date. Requests made after that window may be declined.

5. Faulty, wrong or undelivered items

You are always entitled to a remedy, at no cost to you, if:

(a) we delivered the wrong product, device count or subscription term; (b) the activation code we supplied does not work and cannot be made to work; or (c) we accepted your order and payment but failed to deliver your activation details.

In these cases we will first attempt to replace or correct the licence. If we cannot do so within a reasonable time, we will refund you in full.

A refund is not available on the basis that the software detected, or failed to detect, a particular threat, or because a feature is provided differently by Kaspersky than you expected. Feature availability is determined by Kaspersky and described in the EULA and product documentation.

6. Refund statuses you will see

Your order may show: Refund Requested, Refund Approved, Refund Processing, Refunded, or Refund Rejected. These statuses reflect the real state of the request. "Refunded" is only ever set once the payment has actually been returned to you through the agreed method.

7. How refunds are paid

Because orders on this site are paid by Cash on Delivery, an approved refund is returned by bank transfer to the bank account you nominate. We will ask you for the details we need. Refunds are made to the purchaser only. Allow 7–14 business days after approval.

Where a coupon or discount was applied, we refund the amount you actually paid. Tax is refunded in proportion to the amount refunded.

8. Partial refunds

Where an order contained several items, we refund only the affected items. We do not pro-rate the unused part of a subscription term once activation has taken place, unless the authorized distributor or Kaspersky permits it or the law requires it.

9. Renewals

A renewal is a separate purchase and this policy applies to it in the same way. Renewals are not automatic — we only renew where you have confirmed it — so a renewal you did not confirm should never appear. If one does, contact us and we will investigate and correct it.

10. Cancelled and declined orders

If we decline or cancel your order before payment (for example on the grounds set out in our Terms and Conditions, including export control and sanctions restrictions), no charge arises and no refund is needed. If payment had already been collected, we return it in full.

11. Chargebacks and abuse

Repeated refund requests, or requests that appear to relate to resale or unauthorized disclosure of activation codes, may be declined and may result in your account being closed.

12. Contact

Digital Genius 360, [REGISTERED ADDRESS] — support@digitalgenius360.com.

Admin note: this document is a draft prepared for Digital Genius 360. Complete every remaining bracketed placeholder and have it reviewed by a qualified lawyer in India before you accept live orders. Edit it from Admin → Legal.